Shipping & Returns

                                                                                                                                              

 

 

Shipping & Handling Policies:                                         

U.S. Customers we ship USPS First Class Mail up to 13oz. We then use Priority Mail & Parcel Select for packages 14 oz and over. Express Mail is offered when the customer opts for that service. Media Mail is used for books, CD.s or DVD’s (Only books or those items with no advertisements inside.) We will also offer Ground UPS services when applicable on very heavy orders such as custom shell, coral or fossil mirrors. All packages automatically come with tracking services. The customer will receive an e-mail notifying them of their shipment and the tracking information. Priority mail comes with some insurance in some cases of up to $50.00 included. We take great care in wrapping all our merchandise with tender loving care for safe transit anywhere.

 

International Customers we ship First Class International for orders under 4 pounds as it is the most economical way to ship items abroad from the United States. Depending on the country we often suggest sending items sent first class international with Registered mail which provides step by step tracking but can cost an additional $13.65 for the package to be sent. Registered mail isn’t a requirement but it guarantees a secure step by step tracking method to watch your package in transit. Priority mail international is used for orders over 4 pounds and for customers that require faster shipping at 7-14 days and better handling through customs. First Class International can take as long 14 - 30 days or more depending on the country it is shipped into and customs regulations and inspection in those countries.We have no control over packages once they leave the United States or if they are held up in customs or taken by customs overseas. We aren't liable for problems encountered with customs or customs declarations overseas. Customs is the responsibilty of the customer and customs requirements vary from country to country. We do work closely with our overseas customers to assure that they will receive their packages at the proper declared value without a problem. Packages from our company will never contain items declared in the CITES endangered species declaration.

 

We will provide 1-Day Shipping & Handling after receipt of your order paid in full unless the order is placed on a weekend, holiday or a day we aren't open. If you pay too much initially for shipping & handling on your order please don’t worry! We will find out the exact cost of shipping and handling when we wrap your package. If our web sites automated shipping calculations module was wrong we will provide you with a refund of any initial over payment you made back to your credit card, paypal account, etc. We aren’t in business to make money on shipping and thank you for ordering from us !!!

 

Returns:

Florida Seashells & Fossils offers a 100% Money Back Guarantee on all customer orders if you aren’t completely satisfied. U.S. customers have 14 days to return their items or order if not completely satisfied. International customers can have 30 days to return their items or order. Upon receiving your returned merchandise in the same condition we sent it we will issue you a refund within 24-48 hours after receiving the merchandise..We will provide a credit back to your credit card, money to your Paypal account or send you a check depending upon how you initially paid for your order.  If you pay by check your check must have cleared our bank before we can provide a check for the refund. The customer refund given will be for the individual items or full order plus the initial shipping charges. We want happy customers so feel confident in shopping with us that we stand behind our commitment to provide you top notch customer service.

 

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